Customer Service

Shipping

Many Burnish pieces are made to order, so please allow 3-5 days before your order ships.

Flat Rate Shipping

USA: FREE SHIPPING - USPS First Class Mail (3-7 days) | $20 - USPS Priority Express Mail (1-2 days) | $14- FedEx Home Delivery (4 days) | $24 - FedEx 2 Day | $35 - FedEx Overnight
Canada: $8 - USPS First Class International Mail (10-14 days)
International: $12 - USPS First Class International Mail (2-4 weeks)

Please keep in mind, these shipping times are just estimates.

Returns

Free returns in USA. I want you to love your Burnish jewelry pieces. If you aren't thrilled, you may return it within 30 days of order ship date, no questions asked. Please contact me for a pre-paid return label.

Exchanges

USA customers may exchange your jewelry item for free one time (or get one ring re-size) within 30 days of order ship date. Please contact me for a pre-paid return label.

Gift Orders

All orders come with complimentary jewelry box packaging.

You may include a message at checkout with a note for me to include with your gift.

Additional gift wrap is available during checkout.

International Orders

International orders sent using USPS First Class Mail usually take 2-4 weeks, but can take much longer on occasion.

The buyer is responsible for any customs fees. Please be aware that in some countries, especially the UK, these fees can be very high (royal mail fee plus taxes). I can not mark the customs form as a gift. If a package is not claimed by the customer and the package is returned, you will receive a refund for the item, but not the shipping costs.

International buyers must pay return shipping costs for returns and exchanges. Please return to: Burnish, PO Box 110423, Anchorage, AK 99511 USA. Your refund will be processed once the return is received (package insurance highly recommended).

Jewelry Care

See the jewelry care page for tips.

Questions?

Please feel free to contact me here.