Customer Service

Returns & Exchanges

I want you to love your Burnish jewelry pieces. If you aren't thrilled, you may return or exchange it for within 30 days of order ship date. Returns are free within the USA through our Returns Portal.

.Return Portal Instructions. Go here and enter your order number (should be in order email, message me if you are having trouble finding it) and shipping zip code. Please print shipping label and affix to packaging. Drop off at your nearest United States Postal Service location. Your refund will be processed once the return is received. For exchanges, please include a note specifying your exchange request.

Shipping Time

Please keep in mind that many Burnish pieces are made to order, so please allow 3-5 days before your order ships.

I use USPS (United States Postal Service) First Class Mail for most packages, which usually takes about 3-7 days within the USA.

USPS Priority Express mail takes 1-2 business days.

International orders sent using USPS First Class Mail usually take 2-3 weeks, but can take much longer on occasion.

USPS International Priority Express Mail usually takes 3-5 business days.

Questions?

Please feel free to contact me through this form or by email at: contact@burnishjewelry.com. - Rebekah

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Gift Orders

All orders come beautifully packaged in a chocolate brown gift box made from recycled paper and finished with a satin ribbon. Also, you may include a message at checkout with a brief note for me to include with your gift on a gift tag. If you would like me to ship your item directly to a friend as a gift, please enter their address as the shipping address, and I will ship directly to them.

International Orders

The buyer is responsible for any customs fees. Please be aware that in some countries , especially the UK, these fees can be quite high. I will not mark the customs form as a gift, as this is illegal for me to do so. Shipping times can vary greatly. For International orders, the buyer must pay return shipping costs for returns and exchanges. Please return to: Burnish, PO Box 110423, Anchorage, AK 99511 USA. Your refund will be processed once the return is received.

Jewelry Care

See the jewelry care page for tips.

Wholesale

Please contact me if you are intested in carrying Burnish jewelry in your store.

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