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FAQ - Frequently Asked Questions

Production & Shippping

Most Burnish jewelry is made to order, so please allow 1-2 business days (1-4 days, depending on the day of the week) before your order ships.

USA - USPS First Class (3-7 business days), USPS Express (1-3 business days)
Canada - USPS First Class (10-20 days)

Please keep in mind that these are estimates, and not guarantees.

Yes, absolutely! You will receive an email with tracking information as soon as the shipping label is printed. 

Yes, just send a message HERE or email owner Rebekah at contact@burnishjewelry.com

As long as your order has not yet been shipped, you may cancel. Just send a message HERE or email owner Rebekah at contact@burnishjewelry.com

It's very possible that you may have some customs taxes and/or duty fees. I cannot mark items as gift.

Refunds & Exchanges

In the USA, items may be returned or exchanged for FREE within 30 days of receiving item. Simply use the included pre-paid return label.

Orders may be exchanged or resized one time for free within USA.

Orders shipped to Canada can be returned, but customer must pay return shipping.

You may exchange or get your item resized one time for free in the USA.

Not at all. All orders within the USA arrive with a pre-paid return label and return form.

Payment & Checkout

All major credit cards are accepted through regular checkout. You can also opt to use PayPal, Google Pay, Shop Pay, Facebook Pay or Apple Pay.

During the checkout process, you will be given the option to enter your coupon code. If you have any issues, please contact owner RebekahHERE.

Gifts

Yes, please enter their address into the shipping fields during checkout. We do not include a receipt with purchases. Make sure to let them know who it's from by including a message in the text box.

In the shopping cart, please enter your note to the recipient in the text box. It will be printed onto a gift tag.

All orders arrive packaged in jewelry gift boxes, but you may opt to add gift wrapping paper during checkout by checking the gift wrap box in the shopping cart. Invoices/receipts are not included, so make sure to let them know who it's from by including a message in the text box.

Materials & Jewelry Care

Gold filled is a higher quality, more durable alternative to gold plated. It has a thick layer of 14K gold (many times thicker than gold plated) bonded over a base metal core, for long lasting wearability.

Yes, sterling silver jewelry can tarnish over time. The best way to keep your sterling silver jewelry bright is to wear it often. When you're not wearing it, store it in an air-tight container. See below for more care tips, and how to remove tarnish.

Yes, Burnish jewelry is designed to be worn every day. You should not have to remove it to shower (but DO remove if going swimming in a chlorinated pool or hot tub).

Care for All Jewelry Types

Minimize your jewelry's contact to chemicals (lotion, hairspray, bleach, perfume, etc) to best maintain its shine. Avoid wearing while swimming in a chlorinated pool. 

To store your jewelry, wrap clean, dry jewelry in a dry, soft cloth and keep items separate to prevent tangling and scratching.

Sterling Silver Jewelry

The best way to prevent tarnishing (oxidation) when not wearing your sterling silver jewelry is to store your clean, dry pieces in a dry, airtight container or Zip-loc bag and keep items separate to prevent tangling and scratching. Avoid leaving your jewelry in that bathroom, as the moisture will speed up the oxidation process. 

To clean your sterling silver jewelry, use mild soap and water, or a sterling silver jewelry cleaning solution, followed by a sterling silver polishing cloth. For stubborn tarnish, Tarn-X works well, but be careful to follow instructions, don't leave jewelry in the solution for long.

For items that are not highly polished, a paste of baking soda and water can be gently rubbed with your fingers or a soft bristle toothbrush to remove tarnish. Rinse well and follow with polishing cloth. This method isn't recommended for very shiny jewelry, as the baking soda is slightly abrasive and will dull the finish.

Gold Filled Jewelry

To clean, mix mild soap, a drop of ammonia, and warm water. Gently swish the jewelry to clean, and then dry with a soft cloth (non-abrasive), and let it dry thoroughly. You may also use a jewelry cleaning solution, followed by a jewelry polishing cloth.

Other Questions

Burnish offers wholesale on select items for qualified retail stores. To find out more,contact Rebekahor email contact@burnishjewelry.com.

Definitely! Contact owner Rebekah Hemmer HERE.

Happy to help! Contact owner Rebekah Hemmer at contact@burnishjewelry.com or use the contact form HERE.