FAQ - Frequently Asked Questions

Production & Shipping

Most Burnish jewelry is made to order, so please allow 3-5 days before your order ships. If you need it sent sooner, please contact me & I'll let you know if I can get it mailed out sooner. 

USA - USPS First Class (3-7 days), USPS Express (1-2 business days)
Canada - USPS First Class (10-14 days)
International - USPS First Class (2-4 weeks)

Please keep in mind that these are estimates, and not guarantees.

Yes, absolutely! You will receive an email with tracking information as soon as the shipping label is printed. 

Yes, just send a message HERE or email owner Rebekah at contact@burnishjewelry.com

As long as your order has not yet been shipped, you may cancel. Just send a message HERE or email owner Rebekah at contact@burnishjewelry.com

It's very possible that you may have some customs duties or fees due upon receipt of your item if you live outside of the USA. In some countries, such as the UK, these can be quite high, so please be aware of this, and prepared to pay if necessary. 

Refunds & Exchanges

In the USA, items may be returned or exchanged for FREE within 30 days of receiving item.

Just send us a message, and you will be emailed a pre-paid return shipping label to use. 

Orders may be exchanged or resized one time for free within USA.

You may exchange or get your item resized one time for free in the USA.

Not at all. Just send a message HERE and a pre-paid return shipping label will be emailed to you. Please include a note with your order if you need an exchange or resize.

Payment & Checkout

All major credit cards are accepted through regular checkout. You can also opt to use Amazon Pay, PayPal, Google Pay or Apple Pay.

Since Burnish is based in Anchorage, Alaska, we do not charge sales tax at this time. However, this may change in the near future due to changing e-commerce tax laws.

During the checkout process, you will be given the option to enter your coupon code. If you have any issues, please contact owner Rebekah HERE.

Gifts

Yes, please enter their address into the shipping fields during checkout. We do not include a receipt with purchases.

In the shopping cart, please enter your note to the recipient in the text box. It will be printed onto a gift tag.

All orders arrive packaged in jewelry gift boxes, but you may opt to add gift wrapping paper during checkout by checking the gift wrap box in the shopping cart.

No, we do not.

Materials & Jewelry Care

Gold filled is a higher quality, more durable alternative to gold plated. It has a thick layer of 14K gold (many times thicker than gold plated) bonded over a base metal core, for long lasting wearability.

Yes, sterling silver jewelry can tarnish over time. The best way to keep your sterling silver jewelry bright is to wear it often. When you're not wearing it, store it in an air-tight container. See below for more care tips.

Yes, Burnish jewelry is designed to be worn every day. You should not have to remove it to shower (but DO remove if going swimming in a pool).

STERLING SILVER JEWELRY

The best way to prevent tarnishing (oxidation) when not wearing your sterling silver jewelry is to store your clean, dry pieces in a dry, airtight container and keep items separate to prevent tangling and scratching. Avoid leaving your jewelry in that bathroom, as the moisture will speed up the oxidation process. Minimize your jewelry's contact to chemicals (lotion, hairspray, bleach, perfume, etc) to best maintain its shine. 

To clean your sterling silver jewelry, use mild soap and water, followed by a sterling silver polishing cloth.

For items that are not highly polished, a little toothpaste can be gently rubbed with your fingers to remove tarnish. Rinse well and follow with polishing cloth. 

GOLD FILLED / GOLD VERMEIL JEWELRY

To prolong the life of your jewelry, do not wear your gold filled or gold vermeil jewelry when swimming or exercising. Minimize your jewelry's contact to chemicals (lotion, hairspray, bleach, perfume, etc) to best maintain its shine. To store your gold filled / gold vermeil jewelry, wrap clean, dry jewelry in a dry, soft cloth and keep items separate to prevent tangling and scratching. To clean, mix mild soap, a drop of ammonia, and warm water. Gently swish the jewelry to clean, and then dry with a soft cloth (non-abrasive), and let it dry thoroughly.

Other Info

Burnish offers wholesale on select items for qualified retail stores. To find out more, contact Rebekah or email contact@burnishjewelry.com.

Definitely! Contact owner Rebekah Hemmer HERE.

Happy to help! Contact owner Rebekah Hemmer at contact@burnishjewelry.com or use the contact form HERE.